top of page

Call Center & Overflow

North Path Services acts as an extension of your business, ensuring every call is answered professionally whether during peak hours, nights, weekends, or holidays. Our trained U.S. based agents follow your scripts and escalation protocols, providing seamless call handling that protects revenue and strengthens client relationships.

What We Do

  • Handle live calls for your business using your company name and approved scripts

  • Provide overflow coverage when your internal team is busy or unavailable

  • Offer after hours support for nights, weekends, and holidays

  • Route urgent calls or high-priority inquiries according to your escalation rules

  • Document call details for reporting and follow-up

  • Maintain professional, consistent service for every client interaction

Benefits

  • Never Miss a Call: Protect revenue and ensure client satisfaction

  • Flexible & Scalable: Handle sudden spikes in call volume without hiring additional staff

  • After Hours Support: Maintain business operations 24/7 without overtime costs

  • U.S. Based Team: No offshore agents or AI every call handled by trained professionals

  • Customizable Workflows: Calls managed exactly how your team wants

bottom of page